GROWTH | ENGAGEMENT | ACCESS | COMPLIANCE |
GROWTH | ENGAGEMENT | ACCESS | COMPLIANCE |
We specialise in helping GP surgeries and dental practices improve access and communication. to thrive in the digital world. Our work focuses on three things: reducing pressure on your phones, signposting patients to the right care, and improving how patients experience your practice online.
We understand the realities of primary care and dentistry. Short staffing, rising demand and tight budgets mean any marketing has to work hard. We design simple, joined-up digital communications that support your clinical priorities and your contracts while staying compliant with CQC expectations.
How we support your practice
Digital content & social media
We create and manage content that explains how to access care, when not to call, how to cancel or change appointments and which services you offer. This helps reduce repeat calls, DNAs and frustration for both patients and staff.
Website & patient information
We review and refresh your patient-facing information so it is accurate, clear and easy to navigate. This includes posters, access pages, FAQs, triage explanations, contact details and practice policies.
Campaign creation
We plan and deliver campaigns for vaccination seasons, new services, new patient registrations or private treatment offers. The focus is on clear outcomes, such as uptake, list growth or filling specific clinics.
Reputation & Reviews
We set up simple systems to collect more balanced feedback, respond to reviews and show “You said, we did” changes. This builds trust and improves your overall rating over time.
Branding & templates
We provide practical templates for letters, posters, digital screens, social media and email. This keeps everything consistent and saves time when you need to communicate quickly.
Training & Support
We run short training sessions to give your team confidence with digital tools and patient messaging. We can then stay in the background as a partner or hand everything over, depending on your capacity.
Results we’ve achieved.
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A small GP practice needed a cohesive, professional brand identity. We created a complete brand book with logo variations, a colour palette, key messages, letterheads and social media/poster templates. Patient feedback was overwhelmingly positive, with many appreciating the new, professional feel. The practice now has a recognisable brand that stands out in the community.
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To increase flu vaccination uptake in eligible 2-3 year olds, we organized a Flu Vaccination Campaign and Fun-Day. We produced branded leaflets, Facebook ads, banners, and even flu-themed coloring sheets and certificates. The campaign resulted in a 54% increase in vaccinations and received great feedback from parents who loved the engaging event.
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An inner-city practice needed to reach 10,000 patients and was just shy of the goal. We executed a digital advertising and leafletting campaign targeting local estates and new developments. The practice hit its goal within the year, with the campaign proving highly successful in onboarding new patients.
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A GP practice struggling with bad reviews and a 2-star Google rating asked for our help. We implemented a system to manage reviews, encourage patient feedback post-appointments, and created a “You Said, We Did” newsletter section allowing patients to feel heard and see the positive change they were influencing. Over 6 months, they improved to a 4-star rating, boosting patient trust and satisfaction.
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A practice wanted to improve its engagement on social media and reach more patients online. We developed a tailored content strategy, managing their Facebook and Instagram accounts with regular posts, health tips, and community updates. We also began to educate patients on important issues such as ensuring appointments are cancelled, and why appointments are only usually offered on-the-day. Engagement levels rose by 50%, and the practice saw increased patient interaction and trust through social platforms.
Our clients say...
Some of our work...
